Privacy Policy

Mentari Consulting ("we," "our," or "the firm"), registered and operating from Lot 47, Jalan Tun Razak, 50400 Kuala Lumpur, Wilayah Persekutuan, Malaysia, is committed to handling personal data responsibly and in accordance with the Personal Data Protection Act 2010 (PDPA) of Malaysia.

This Policy describes what personal data we collect, why we collect it, how it is used and protected, and the rights you hold in relation to it. It applies to data collected through this website, through our enquiry process, and in the course of advisory engagements.

Questions relating to this Policy may be directed to [email protected].

We collect personal data through the following means:

• Contact forms: name, email address, phone number (optional), and the contents of any message submitted.
• Enquiry calls and meetings: notes taken during discussions, which may include business context, contact details, and preferences.
• Engagement conduct: information provided in the course of a scoped advisory engagement, which is handled under separate confidentiality terms.
• Website analytics: anonymised usage data collected through analytics services (see Cookie Policy for detail).

Legal basis: Data collected via the contact form is processed on the basis of your consent. Data collected during and after an engagement is processed on the basis of a contract, or in our legitimate interest in maintaining records of completed work.

Retention: Contact form data is retained for twelve months unless an engagement commences, in which case it is retained for five years from engagement completion. Analytics data is retained in anonymised form for up to twenty-six months.

Personal data collected through this website is used for the following purposes:

• Responding to your enquiry and assessing whether an advisory engagement is appropriate.
• Administering and conducting any engagement that proceeds from an initial conversation.
• Sending follow-up communications directly related to your enquiry or engagement.
• Improving the usability of this website, using aggregated and anonymised analytics data only.

We do not use your personal data for marketing purposes without your explicit consent. We do not sell, rent, or trade personal data with third parties.

Third-party processors: We use analytics services (such as Google Analytics) under data processing agreements that restrict their use of data to aggregate reporting. Engagement documents may be stored using encrypted cloud services. All third-party processors are required to maintain confidentiality.

We take the security of personal data seriously. Our measures include:

• Secure, encrypted storage of digital files containing personal data.
• Access to personal data restricted to advisors directly involved in the relevant engagement.
• Regular review of our data handling practices.
• Physical documents containing personal data stored securely at our offices.

In the event of a data breach that affects your personal data, we will notify you and, where required under Malaysian law, the relevant authority, within a reasonable timeframe.

This website uses cookies to support basic functionality and to understand how visitors use the site. Cookies do not identify you personally unless you have submitted a contact form.

You may manage your cookie preferences through the banner displayed on your first visit, or at any time through our Cookie Policy page.

Under the Personal Data Protection Act 2010 (Malaysia), you have the following rights in relation to your personal data held by Mentari Consulting:

• Access: You may request a copy of the personal data we hold about you.
• Correction: You may request that inaccurate data be corrected.
• Withdrawal of consent: Where processing is based on consent, you may withdraw it at any time. Withdrawal does not affect the lawfulness of processing carried out prior to withdrawal.
• Objection to processing: You may object to certain types of processing in specified circumstances.
• Erasure: You may request erasure of personal data in certain circumstances, subject to our legal obligations to retain records.

To exercise any of these rights, contact us at [email protected]. We will respond within thirty days of receiving a valid request.

If you believe your data protection rights have been infringed, you may lodge a complaint with the Department of Personal Data Protection Malaysia (JPDP).

For privacy-related enquiries, contact the firm at:

Mentari Consulting
Lot 47, Jalan Tun Razak, 50400 Kuala Lumpur, Wilayah Persekutuan, Malaysia
Email: [email protected]
Phone: +60 3-7956 4128