Terms & Conditions

These Terms and Conditions govern the relationship between Mentari Consulting ("the firm," "we," or "us"), registered at Lot 47, Jalan Tun Razak, 50400 Kuala Lumpur, Wilayah Persekutuan, Malaysia, and any individual or organisation ("the client," "you") who engages our advisory services or makes use of this website.

By submitting an enquiry, entering into a scoped engagement, or using this website, you confirm that you have read and understood these terms. Where an engagement letter or statement of work is issued, these Terms and Conditions are incorporated into that document by reference, unless specific provisions are expressly varied in writing.

Queries regarding these terms may be directed to [email protected].

Mentari Consulting provides business advisory services to owner-managed businesses, family-held firms, and senior leaders operating primarily within Malaysia. Our work is advisory in character and does not constitute legal, accounting, investment, or regulated financial advice.

The scope of each engagement is agreed in writing prior to commencement. We undertake to deliver the work as described, exercising reasonable professional care and judgment. Outcomes are not warranted, as they depend substantially on factors within the client's own control and circumstances.

Where a service description on this website refers to indicative deliverables, timelines, or formats, these are provided for general guidance. The precise terms of any engagement are those set out in the engagement letter issued to you.

Fees are stated in Malaysian Ringgit (MYR) and are exclusive of any applicable tax, including Sales and Service Tax (SST), unless otherwise specified. Where SST applies, it will be shown separately in the invoice issued to you.

Payment terms are as agreed in the engagement letter. Standard terms require payment of fifty percent of the engagement fee prior to commencement, with the balance due upon delivery of the final work product. For engagements structured as a series of sessions, invoices are issued at the commencement of the series.

We reserve the right to pause or suspend work on an engagement where an outstanding invoice remains unpaid beyond fourteen days of its due date. Interest on overdue amounts may be charged at a rate of one and a half percent per month, compounded monthly.

Fees are not refundable once an engagement has commenced, unless the firm is unable to complete the agreed scope through circumstances of our own making.

We treat all information shared with us in the course of an engagement as confidential. We will not disclose client information to third parties without your written consent, except where we are required to do so by law or regulatory obligation, or where disclosure is necessary to deliver the agreed services and is made to a sub-contractor bound by equivalent confidentiality obligations.

We ask that clients treat materials produced by us — including written briefs, frameworks, and summaries — with corresponding discretion, and not share them with third parties in a manner that could be attributed to Mentari Consulting without our prior agreement.

This obligation of confidentiality continues for five years following the conclusion of an engagement.

All written materials, frameworks, and documents produced specifically for a client engagement are, upon full payment of fees, made available to the client for their internal use. The client is not authorised to publish, resell, or distribute these materials beyond their own organisation without written permission from Mentari Consulting.

Methodologies, tools, templates, and general approaches that we apply across engagements remain the intellectual property of Mentari Consulting. Their use in the context of your engagement does not transfer ownership to you.

The content of this website — including text, structure, and design — is the property of Mentari Consulting. You may not reproduce or adapt it without our written consent.

Our liability to you in connection with any engagement is limited to the total fees paid by you in respect of that engagement. We are not liable for indirect, consequential, or incidental losses arising from the use of, or reliance on, our advice, including but not limited to lost profits, loss of business opportunity, or reputational damage.

Nothing in these terms limits our liability where such limitation would be unlawful under Malaysian law, including in cases of gross negligence, fraud, or wilful default.

Our advice is provided in the context of the facts and circumstances made known to us at the time of an engagement. We are not responsible for consequences arising from material information that was not disclosed to us, or from changes in circumstances following the conclusion of our engagement.

Either party may withdraw from an engagement by giving written notice. If the client withdraws after commencement, fees already paid are retained in full, and any outstanding fees for work completed to the date of withdrawal become payable.

If we withdraw from an engagement through circumstances of our own choosing, we will refund fees proportionate to the work not yet undertaken, and will make reasonable efforts to ensure continuity or transition.

For session-based engagements, individual sessions may be rescheduled with at least 48 hours' notice. Sessions cancelled with less than 48 hours' notice are charged in full.

These Terms and Conditions are governed by and construed in accordance with the laws of Malaysia. Any dispute arising in connection with an engagement or these terms shall be subject to the exclusive jurisdiction of the courts of Malaysia.

Where a dispute arises, we prefer to address it directly through discussion. If a matter cannot be resolved informally within thirty days, either party may refer it to mediation before initiating formal proceedings. We would ordinarily suggest the Asian International Arbitration Centre (AIAC) as a neutral forum for mediation, though this is not a binding requirement.

This website is provided for informational purposes. We make reasonable efforts to ensure the accuracy of its content, but we do not warrant that the information is complete, current, or free from error. Information on this site does not constitute a binding offer or representation.

We reserve the right to update or withdraw content from this website at any time without notice. Links to third-party websites are provided for convenience and do not imply endorsement of the content on those sites.

We may update these Terms and Conditions from time to time. The version in effect at the time an engagement commences is the version that governs that engagement. For website use, the version published at the time of your visit applies.

Material changes will be noted with an updated effective date at the top of this page. We encourage you to review these terms periodically.

Questions or correspondence regarding these Terms and Conditions may be directed to:

Mentari Consulting

Lot 47, Jalan Tun Razak

50400 Kuala Lumpur, Wilayah Persekutuan

Malaysia

+60 3-7956 4128

[email protected]